Saturday, January 21, 2012

alt-lib Suggests: Client Executive Job - Seattle WA, 98101 -Thomson Reuters

Here's another post that gives a good view into the 'world' of 'customer support' in this company. Other target job titles in this company may be: Strategic Relationship Executive and Solutions Executive. - alt-lib

Seattle Client Executive Job - WA, 98101
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Client Executive

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Date: Dec 25, 2011
Location: Seattle, WA, US

Title: Client Executive
ID: SAL00006051

Description

Client Executive

Identify customers' key business challenges in order to demonstrate how Thomson Reuters Healthcare solutions will address their needs while securing support of key decision makers and stakeholders.

- Identify, build, and maintain strong relationships with customers and prospects to drive billed revenue in support of monthly, quarterly, and yearly revenue targets. Participate actively in outbound prospecting, Account Management, Management of the Renewal Process, Up Selling, and follow-up for targeted marketing leads.
- Schedule regular sales visits to provide appropriate coverage of assigned accounts, with input from Area Sales Director. Drive usage and adoption across the spectrum of Thomson Reuters Healthcare Solutions (Clinical Xpert and Micromedex).
- Ensure clients are aware of the capabilities of our systems and their contracted modules.

- Expansion of current relationships beyond the current corporate (host) contact, within the other decision making factors of the organizations. Create relationships and "go-to" contacts.
- Ability to work as a team and collaboratively is required.
- Team members include but are not limited to: Strategic Relationship Executive, Solutions Executive as well as additional Thomson Reuters Resources.

- On an annual basis, construct a formal business plan for your territory, with critical focus on sales activities targeted down to the market segment and individual customer level. Ensure strong ongoing promotion of selected target products.
- Schedule regular sales visits to provide appropriate coverage of accounts within territory, with input from Area Sales Director. Ensure adequate solution implementation and usage within-in customer accounts.
- Participate in market development activities by identifying areas/markets within territory that are under-developed. Implement initiatives to increase market penetration and increase sales. Other duties as assigned by Management
- Drive new sales at corporate level as well as major affiliated facilities.
- The Client Executive "owns" the entire relationship including local level, 'facility,' contacts.
- Significant growth of business is expected.
- The Client Executive is expected to deliver both one year and Multi-Year Agreements to all Current and Future Contract Opportunities.

- 100% Compliance of Salesforce.com as it pertains to use, updating of contacts and records as well as the recording of all relevant sales activity within accounts and prospective business opportunities.
- On an annual basis, construct a formal business plan for your territory, with critical focus on sales activities targeted down to the market segment and individual customer level. Ensure strong ongoing promotion of selected target products.
- Build and demonstrate outstanding knowledge of all Thomson Reuters Healthcare Provider solutions and delivery platforms in order to do a superior job of product positioning and feature/benefit selling to current Healthcare customers. Identify customers' key business & clinical challenges in order to demonstrate how Thomson Reuters Healthcare solutions will address their needs while securing support of key decision makers and stakeholders. Utilize printed materials, electronic product tutorials and training sessions with Product Directors, Area Sales Director as well as Regional Director of Hospital Sales and peers to build product knowledge.
- Participate in market development activities by identifying areas/markets within territory that are under-developed. Implement initiatives to increase market penetration and increase sales.
- Other duties as assigned by Management

.....
Qualifications

- College degree strongly preferred.
- Minimum 5 years Direct sales experience or equivalent experience required (Healthcare Information Technology or Equivalent Information Technology Sales strongly preferred)
- Demonstrated success in direct generation of revenue.
- Strong communication, interpersonal, organizational and presentation skills.
- Ability to navigate the Capital Sales Process is a necessity.
- Strong knowledge of MS Office Suite, Outlook and Customer Relationship Management Software Packages.
- Hospital/ Healthcare/ IT/ software experience desired.
....
Job: Sales
Primary Location: US-WA-Seattle
Other Locations: US-OR-Portland
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Job Type: Standard
Shift: Day Job

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