Some key points for a Librarian, in this job title:
- Comprehends and explains to clients the value of Thomson products and services. Communicates verbally in a confident manner
- Ability to manage multiple clients.
- Superior understanding of both new business development and consulting methodology.
- Identify opportunities for, propose, and sell value-add projects
- Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction.
Atlanta Client Services Manager - Healthcare Job - GA, 30301
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Client Services Manager - Healthcare Job
Date: Jan 16, 2012
Location: Atlanta, GA, US
Title: Client Services Manager - Healthcare
ID: PRO00005992
Description
Provide leading-edge healthcare management consulting at the strategic partnership level of our clients' organizations. Enhance Thomson's partnership with and value to each client through increased relationships with their middle and senior management.
RESPONSIBILITIES
- Develop client-specific cost savings and profit-improvement strategies, implement required services, and document return on investment.
- Manage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.
- Provide leadership on consulting engagements and engage in billable consulting activity, as appropriate and/or required, in partnership with client team members.
- Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities, including database production processes.
- Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction.
- Meet regularly in face-to-face meetings with clients.
Examples of responsibilities:
- Lead service planning meetings with clients
- Identify opportunities for, propose, and sell value-add projects
- Coordinate internal and external contract renewal activities
....
The Healthcare business of Thomson Reuters provides insights -- information, benchmarks and analysis -- that enable organizations to manage costs, improve performance and enhance the quality of healthcare.
Qualifications
- Graduate level education (e.g., MBA, MPHA) or equivalent education and experience.
- 5+ years of experience in healthcare analysis and/or consulting, with client contact at senior levels and demonstrated business development skills.
- Proven history of ability to capture the attention and respect of key decision makers in the client environment by providing new and useful ways of thinking about managing healthcare costs and quality.
- Current or prior responsibility must have included revenue accountability in the $1,000,000 range.
- Ability to manage multiple clients.
- Superior understanding of both new business development and consulting methodology.
- Willingness to travel.
LEVEL 5 SKILLS
All Level 4 skills plus:
Technical/Professional Skills and Knowledge
- Demonstrates extensive market knowledge, good business judgment, and significant product knowledge.
- Applies sound analytic and client relationship skills.
Communication
- Comprehends and explains to clients the value of Thomson products and services. Communicates verbally in a confident manner.
- Applies strong facilitation skills.
- Writes proposals, presentations, internal and interdepartmental memos.
- Communicates with more senior level staff, internally and externally.
Interpersonal Skills
- Resolves complex conflicts/controversies.
- Is skilled at building trust internally and with customers.
- Employs effective negotiation skills.
Problem Solving
- Identifies complex internal and organizational problems (e.g., balancing workload and staffing resources), develops possible solutions and recommends the most effective solution.
- Anticipates problems and establishes processes to prevent them.
- Develops problem solving strategies to resolve senior client (or multi-client) problems.
Independent Judgment
- Independently completes assignments using instructions that indicate only the results required. Understands impact of decisions on department(s).
- Seeks input on complex or unusual situations. Utilizes independent judgment to effectively and creatively employ available resources/staff and manage priorities.
- Develops and manages department plan and client strategies.
Organization Awareness
- Uses understanding of organization and relationships within the organization to make decisions that impact department or workgroup.
- Thoroughly understands Thomson's business.
Impact/Responsibility
- Has responsibility for achievement and completion of projects and/or operations, including those with a significant impact on a department or function.
- Makes, approves and executes decisions related to budgets and purchases of technology, tools and staffing.
- Has supervisory experience.
- May lead and manage others.
- May manage work of a department or function
Qualifications
- Graduate level education (e.g., MBA, MPHA) or equivalent education and experience.
- 5+ years of experience in healthcare analysis and/or consulting, with client contact at senior levels and demonstrated business development skills.
- Proven history of ability to capture the attention and respect of key decision makers in the client environment by providing new and useful ways of thinking about managing healthcare costs and quality.
- Current or prior responsibility must have included revenue accountability in the $1,000,000 range.
- Ability to manage multiple clients.
- Superior understanding of both new business development and consulting methodology.
- Willingness to travel.
LEVEL 5 SKILLS
All Level 4 skills plus:
Technical/Professional Skills and Knowledge
- Demonstrates extensive market knowledge, good business judgment, and significant product knowledge.
- Applies sound analytic and client relationship skills.
Communication
- Comprehends and explains to clients the value of Thomson products and services. Communicates verbally in a confident manner.
- Applies strong facilitation skills.
- Writes proposals, presentations, internal and interdepartmental memos.
- Communicates with more senior level staff, internally and externally.
Interpersonal Skills
- Resolves complex conflicts/controversies.
- Is skilled at building trust internally and with customers.
- Employs effective negotiation skills.
Problem Solving
- Identifies complex internal and organizational problems (e.g., balancing workload and staffing resources), develops possible solutions and recommends the most effective solution.
- Anticipates problems and establishes processes to prevent them.
- Develops problem solving strategies to resolve senior client (or multi-client) problems.
Independent Judgment
- Independently completes assignments using instructions that indicate only the results required. Understands impact of decisions on department(s).
- Seeks input on complex or unusual situations. Utilizes independent judgment to effectively and creatively employ available resources/staff and manage priorities.
- Develops and manages department plan and client strategies.
Organization Awareness
- Uses understanding of organization and relationships within the organization to make decisions that impact department or workgroup.
- Thoroughly understands Thomson's business.
Impact/Responsibility
- Has responsibility for achievement and completion of projects and/or operations, including those with a significant impact on a department or function.
- Makes, approves and executes decisions related to budgets and purchases of technology, tools and staffing.
- Has supervisory experience.
- May lead and manage others.
- May manage work of a department or function
....
Job: Professional/Consulting Services
Primary Location: US-GA-Atlanta
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Education Level: Master's Degree (±18 years)
Job Type: Standard
Shift: Day Job
Travel: Yes, 10% of the time
Primary Location: US-GA-Atlanta
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Education Level: Master's Degree (±18 years)
Job Type: Standard
Shift: Day Job
Travel: Yes, 10% of the time
