-alt-lib
Analytical Product Manager (click link to get to 'apply online' button)[EXCERPT FOLLOWS]
Analytical Product Manager-SCI000EQ Elsevier : NA-United States-Pennsylvania
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Showing posts with label Technology. Show all posts
Showing posts with label Technology. Show all posts
Saturday, January 21, 2012
alt-lib Suggests: Analytical Product Manager- Philadelphia, PA - Elsevier
Big One, right here: "Knowledge of the Science, Technology and Medical (STM) information industry a stong plus"
[EXCERPT FOLLOWS]
[EXCERPT FOLLOWS]
alt-lib Suggests: SEO Strategist Job - Eagan MN, 55120 - Thomson Reuters (FindLaw)
This appears to be a Search Engine Optimization product that FindLaw is offering law firms, for their websites. Given that many librarians are interested in SEO, I thought I would include it. Certainly, we know **a lot** about "keyword research and analysis." -alt-lib
Eagan SEO Strategist Job - MN, 55120
[EXCERPTS FOLLOW]
SEO Strategist Job
Title: SEO Strategist
ID: MAR00002748
Description
SEO STRATEGIST
Primary Objective(s)
The SEO Strategist position is responsible for supporting clients via the fulfillment of on and off-site SEO, ongoing client consultation, implementation and support of industry standard SEO best practices while investigating and analyzing creative strategies to increase client visibility.
Division/Group/Role
FindLaw is the leading provider of online marketing solutions for the legal community, and the leading provider of legal information for businesses and individuals. FindLaw offers comprehensive solutions that enable small law firms to increase their visibility, traffic and contacts from prospective clients on the Web. FindLaw.com (www.findlaw.com), the world's most visited legal Web site, offers free legal information for consumers and is home to the largest online directory of lawyers, allowing consumers to find an attorney by practice area and location. FindLaw.com also provides legal professionals comprehensive information, resources and services for law practice and legal career development, including free case law, an online career center, breaking legal news, newsletters, message boards, service directories, continuing legal education and legal search tools.
Key Responsibilities
- Strategy
- Using industry best practices, develop search opportunities and visibility strategies for clients. This research is based on in-depth client interviews, strategic data analysis and critical project plans focusing on timely execution
- Create and confirm site architecture and site map for client's websites working closely with Project Managers, Content and Development
- Create and lead the content optimization strategy for clients including specific content recommendations, blogging objectives article creation and syndication, as well as video and press release optimization
- Partner with Sr. Strategists and cross-functional teams to drive future direction of SEO and product offerings
- Consulting
- Work closely with clients to understand their marketing objectives and strategies, analyze the performance of their web program against those objectives and recommend tactics that will help realize the customers' long-term SEM goals
- Partner with internal and external clients to ensure the website development process results in optimal search configuration and results
- Provide ongoing client and FindLaw.com team member SEO support and expertise through timely consultations and team collaboration
- Fulfillment & Analysis
- Guide SEO fulfillment project tasks to timely and successful completion
- Continually analyze client site performance through internal and external systems to create and deliver strategic solutions
- Communicate SEO data analysis with clients focusing on tactics implemented, performance to goal ratios, short and long-term solutions, and creative strategies involving both proven and emerging technologies
....
Eagan SEO Strategist Job - MN, 55120
[EXCERPTS FOLLOW]
SEO Strategist Job
Date: Dec 30, 2011
Location: Eagan, MN, US
Title: SEO Strategist
ID: MAR00002748
Description
SEO STRATEGIST
Primary Objective(s)
The SEO Strategist position is responsible for supporting clients via the fulfillment of on and off-site SEO, ongoing client consultation, implementation and support of industry standard SEO best practices while investigating and analyzing creative strategies to increase client visibility.
Division/Group/Role
FindLaw is the leading provider of online marketing solutions for the legal community, and the leading provider of legal information for businesses and individuals. FindLaw offers comprehensive solutions that enable small law firms to increase their visibility, traffic and contacts from prospective clients on the Web. FindLaw.com (www.findlaw.com), the world's most visited legal Web site, offers free legal information for consumers and is home to the largest online directory of lawyers, allowing consumers to find an attorney by practice area and location. FindLaw.com also provides legal professionals comprehensive information, resources and services for law practice and legal career development, including free case law, an online career center, breaking legal news, newsletters, message boards, service directories, continuing legal education and legal search tools.
Key Responsibilities
- Strategy
- Using industry best practices, develop search opportunities and visibility strategies for clients. This research is based on in-depth client interviews, strategic data analysis and critical project plans focusing on timely execution
- Create and confirm site architecture and site map for client's websites working closely with Project Managers, Content and Development
- Create and lead the content optimization strategy for clients including specific content recommendations, blogging objectives article creation and syndication, as well as video and press release optimization
- Partner with Sr. Strategists and cross-functional teams to drive future direction of SEO and product offerings
- Consulting
- Work closely with clients to understand their marketing objectives and strategies, analyze the performance of their web program against those objectives and recommend tactics that will help realize the customers' long-term SEM goals
- Partner with internal and external clients to ensure the website development process results in optimal search configuration and results
- Provide ongoing client and FindLaw.com team member SEO support and expertise through timely consultations and team collaboration
- Fulfillment & Analysis
- Guide SEO fulfillment project tasks to timely and successful completion
- Continually analyze client site performance through internal and external systems to create and deliver strategic solutions
- Communicate SEO data analysis with clients focusing on tactics implemented, performance to goal ratios, short and long-term solutions, and creative strategies involving both proven and emerging technologies
....
QualificationsQualifications, Experience, Knowledge and Skills
- 4-Year College Degree (Business or Marketing preferred)
- 2-3 years of Internet Marketing and Search Engine Optimization, keyword research and analysis
- Client interfacing experience
- Experience with website reporting analytics tools preferred
- Working knowledge of SEO keyword research and analysis
- Familiarity with PPC (Pay-Per-Click) and social media
- Knowledge of HTML, CSS, JavaScript and Flash
- Knowledge of site architecture and site mapping
- Excellent communication skills, written and verbal
- Ability to analyze reports and make recommendations
- Ability to prioritize and manage multiple projects simultaneously
- Ability to thrive in a fast paced organization
- Strong presentation skills
....
- 4-Year College Degree (Business or Marketing preferred)
- 2-3 years of Internet Marketing and Search Engine Optimization, keyword research and analysis
- Client interfacing experience
- Experience with website reporting analytics tools preferred
- Working knowledge of SEO keyword research and analysis
- Familiarity with PPC (Pay-Per-Click) and social media
- Knowledge of HTML, CSS, JavaScript and Flash
- Knowledge of site architecture and site mapping
- Excellent communication skills, written and verbal
- Ability to analyze reports and make recommendations
- Ability to prioritize and manage multiple projects simultaneously
- Ability to thrive in a fast paced organization
- Strong presentation skills
....
Job: Marketing and Communications
Primary Location: US-MN-Eagan
Organization: Prof BOL Findlaw
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Primary Location: US-MN-Eagan
Organization: Prof BOL Findlaw
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
alt-lib Suggests: Relationship Manager Job - Chicago IL, 60290- Thomson Reuters
The key points in this job post, from a librarian's perspective, are:
- Forecasting, keeping management engaged with accounts in a timely fashion, analyze impact from intelligence on competitor activity, provide feedback to business units
- Act as customer's advocate within Thomson Reuters and serve as Thomson Reuters ambassador within client's enterprise
- Maintain all account information in relevant CRM systems
- Identify new opportunities
- alt-lib
Chicago Relationship Manager Job - IL, 60290[EXCERPTS FOLLOW]
Relationship Manager
Apply now »
Date: Jan 11, 2012
Location: Chicago, IL, US
Title: Relationship Manager
ID: SAL00006779
Description
Relationship Manager
We are adding an Account Manager to our Lanworth sales team in Chicago. The Account Manager will manage the relationship between our existing Lanworth account base and the Lanworth analysts, retain & grow revenue, and maximize market share at designated accounts to improve customer satisfaction. In addition the candidate will develop and execute an account strategy, coordinates account activities to provide strong, consistent service levels to each customer, and work with Client Specialists and Solution Sales to deliver stronger, more relevant value propositions.
Primary responsibilities:
- Manage, retain and grow revenue, responsible for sales and accountable for service performance
- Look for opportunities to develop Enterprise-wide relationship between Thomson Reuters and the client
- Renew Lanworth contracts and migrate to strategic platforms.
- Manage the transition of accounts to Thomson Reuters Service contracts and account teams.
- Coordinate bi-weekly conference calls between clients and Lanworth analysts.
- Develop and maintain a strong, high level, contact network within each account to ensure engagement with end users, managers and senior executives
- Drive execution of Thomson Reuters strategy at the account level
- Identify new opportunities
- Work with and utilize experts/specialists onto the team where required, has oversight of all account activities
- Prioritize and direct resources in the account team
- Forecasting, keeping management engaged with accounts in a timely fashion, analyze impact from intelligence on competitor activity, provide feedback to business units
- Maintain all account information in relevant CRM systems
- Net sales and revenue quota achievement
- Act as customer's advocate within Thomson Reuters and serve as Thomson Reuters ambassador within client's enterprise
Qualifications
- Bachelor's degree
- Financial industry experience, Agriculture experience preferred.
- Ability to understand our customers and their business model and workflows
- Strong relationship management and team leadership qualities
- Selling skills include the ability to identify, develop and advance sales opportunities by articulating complex value propositions and guide a consultative sales approach
- Strong communication and coordination skills
- Ability to develop and execute an account plan while solving customer problems and advancing sales opportunities
- Relate well to end users, technical staff and executive management at various times while working with the customer
- Track record of success and high achievement carrying a quota and managing a book of business
....
Job: Sales
Primary Location: US-IL-Chicago
Organization: Markets Commodities and Energy
Schedule: Full-time
Job Type: Standard
Shift: Day Job
alt-lib Suggests: Client Executive Job - Seattle WA, 98101 -Thomson Reuters
Here's another post that gives a good view into the 'world' of 'customer support' in this company. Other target job titles in this company may be: Strategic Relationship Executive and Solutions Executive. - alt-lib
Seattle Client Executive Job - WA, 98101
[EXCERPTS FOLLOW]
Title: Client Executive
ID: SAL00006051
Description
Client Executive
Identify customers' key business challenges in order to demonstrate how Thomson Reuters Healthcare solutions will address their needs while securing support of key decision makers and stakeholders.
- Identify, build, and maintain strong relationships with customers and prospects to drive billed revenue in support of monthly, quarterly, and yearly revenue targets. Participate actively in outbound prospecting, Account Management, Management of the Renewal Process, Up Selling, and follow-up for targeted marketing leads.
- Schedule regular sales visits to provide appropriate coverage of assigned accounts, with input from Area Sales Director. Drive usage and adoption across the spectrum of Thomson Reuters Healthcare Solutions (Clinical Xpert and Micromedex).
- Ensure clients are aware of the capabilities of our systems and their contracted modules.
- Expansion of current relationships beyond the current corporate (host) contact, within the other decision making factors of the organizations. Create relationships and "go-to" contacts.
- Ability to work as a team and collaboratively is required.
- Team members include but are not limited to: Strategic Relationship Executive, Solutions Executive as well as additional Thomson Reuters Resources.
- On an annual basis, construct a formal business plan for your territory, with critical focus on sales activities targeted down to the market segment and individual customer level. Ensure strong ongoing promotion of selected target products.
- Schedule regular sales visits to provide appropriate coverage of accounts within territory, with input from Area Sales Director. Ensure adequate solution implementation and usage within-in customer accounts.
- Participate in market development activities by identifying areas/markets within territory that are under-developed. Implement initiatives to increase market penetration and increase sales. Other duties as assigned by Management
- Drive new sales at corporate level as well as major affiliated facilities.
- The Client Executive "owns" the entire relationship including local level, 'facility,' contacts.
- Significant growth of business is expected.
- The Client Executive is expected to deliver both one year and Multi-Year Agreements to all Current and Future Contract Opportunities.
- 100% Compliance of Salesforce.com as it pertains to use, updating of contacts and records as well as the recording of all relevant sales activity within accounts and prospective business opportunities.
- On an annual basis, construct a formal business plan for your territory, with critical focus on sales activities targeted down to the market segment and individual customer level. Ensure strong ongoing promotion of selected target products.
- Build and demonstrate outstanding knowledge of all Thomson Reuters Healthcare Provider solutions and delivery platforms in order to do a superior job of product positioning and feature/benefit selling to current Healthcare customers. Identify customers' key business & clinical challenges in order to demonstrate how Thomson Reuters Healthcare solutions will address their needs while securing support of key decision makers and stakeholders. Utilize printed materials, electronic product tutorials and training sessions with Product Directors, Area Sales Director as well as Regional Director of Hospital Sales and peers to build product knowledge.
- Participate in market development activities by identifying areas/markets within territory that are under-developed. Implement initiatives to increase market penetration and increase sales.
- Other duties as assigned by Management
.....
Qualifications
- College degree strongly preferred.
- Minimum 5 years Direct sales experience or equivalent experience required (Healthcare Information Technology or Equivalent Information Technology Sales strongly preferred)
- Demonstrated success in direct generation of revenue.
- Strong communication, interpersonal, organizational and presentation skills.
- Ability to navigate the Capital Sales Process is a necessity.
- Strong knowledge of MS Office Suite, Outlook and Customer Relationship Management Software Packages.
- Hospital/ Healthcare/ IT/ software experience desired.
....
Job: Sales
Primary Location: US-WA-Seattle
Other Locations: US-OR-Portland
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Seattle Client Executive Job - WA, 98101
[EXCERPTS FOLLOW]
Client Executive
Apply now »
Date: Dec 25, 2011
Location: Seattle, WA, US
Title: Client Executive
ID: SAL00006051
Description
Client Executive
Identify customers' key business challenges in order to demonstrate how Thomson Reuters Healthcare solutions will address their needs while securing support of key decision makers and stakeholders.
- Identify, build, and maintain strong relationships with customers and prospects to drive billed revenue in support of monthly, quarterly, and yearly revenue targets. Participate actively in outbound prospecting, Account Management, Management of the Renewal Process, Up Selling, and follow-up for targeted marketing leads.
- Schedule regular sales visits to provide appropriate coverage of assigned accounts, with input from Area Sales Director. Drive usage and adoption across the spectrum of Thomson Reuters Healthcare Solutions (Clinical Xpert and Micromedex).
- Ensure clients are aware of the capabilities of our systems and their contracted modules.
- Expansion of current relationships beyond the current corporate (host) contact, within the other decision making factors of the organizations. Create relationships and "go-to" contacts.
- Ability to work as a team and collaboratively is required.
- Team members include but are not limited to: Strategic Relationship Executive, Solutions Executive as well as additional Thomson Reuters Resources.
- On an annual basis, construct a formal business plan for your territory, with critical focus on sales activities targeted down to the market segment and individual customer level. Ensure strong ongoing promotion of selected target products.
- Schedule regular sales visits to provide appropriate coverage of accounts within territory, with input from Area Sales Director. Ensure adequate solution implementation and usage within-in customer accounts.
- Participate in market development activities by identifying areas/markets within territory that are under-developed. Implement initiatives to increase market penetration and increase sales. Other duties as assigned by Management
- Drive new sales at corporate level as well as major affiliated facilities.
- The Client Executive "owns" the entire relationship including local level, 'facility,' contacts.
- Significant growth of business is expected.
- The Client Executive is expected to deliver both one year and Multi-Year Agreements to all Current and Future Contract Opportunities.
- 100% Compliance of Salesforce.com as it pertains to use, updating of contacts and records as well as the recording of all relevant sales activity within accounts and prospective business opportunities.
- On an annual basis, construct a formal business plan for your territory, with critical focus on sales activities targeted down to the market segment and individual customer level. Ensure strong ongoing promotion of selected target products.
- Build and demonstrate outstanding knowledge of all Thomson Reuters Healthcare Provider solutions and delivery platforms in order to do a superior job of product positioning and feature/benefit selling to current Healthcare customers. Identify customers' key business & clinical challenges in order to demonstrate how Thomson Reuters Healthcare solutions will address their needs while securing support of key decision makers and stakeholders. Utilize printed materials, electronic product tutorials and training sessions with Product Directors, Area Sales Director as well as Regional Director of Hospital Sales and peers to build product knowledge.
- Participate in market development activities by identifying areas/markets within territory that are under-developed. Implement initiatives to increase market penetration and increase sales.
- Other duties as assigned by Management
.....
Qualifications
- College degree strongly preferred.
- Minimum 5 years Direct sales experience or equivalent experience required (Healthcare Information Technology or Equivalent Information Technology Sales strongly preferred)
- Demonstrated success in direct generation of revenue.
- Strong communication, interpersonal, organizational and presentation skills.
- Ability to navigate the Capital Sales Process is a necessity.
- Strong knowledge of MS Office Suite, Outlook and Customer Relationship Management Software Packages.
- Hospital/ Healthcare/ IT/ software experience desired.
....
Job: Sales
Primary Location: US-WA-Seattle
Other Locations: US-OR-Portland
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Job Type: Standard
Shift: Day Job
alt-lib Suggests: Strategic Marketing Manager, Practice of Science Job - Philadelphia PA, 19019- Thomson Reuters
AGAIN, this is such a perfect position for any librarian who has managed a library where Web of Knowledge was part of the suite of online services offered.
IMHO, that would be **many** of us... at least those of us who were involved in putting end-user accessible online information services together, 'round about ten years ago.
With so many "free" alternatives encroaching on it's traditional end-user market, WoK is in trouble now, and needs our input. I hope a librarian gets this position. - alt-lib
Philadelphia Strategic Marketing Manager, Practice of Science Job - PA, 19019
[EXCERPTS FOLLOW]
Title: Strategic Marketing Manager, Practice of Science
ID: MAR00002771
Description
Strategic Marketing Manager, Practice of Science
The SSR business of IP & Science provides research and analytic solutions, including Web of Knowledge (WoK), the "gold standard" citation database and search platform, that help scientists and researchers find, analyze, and leverage authoritative scholarly content. Customers include universities, academic and governmental research institutions, scholars and researchers, publishers, and university faculty and administrators.
The Strategic Marketing Manager is responsible for supporting the go-to-market strategy of specific product lines, including the product positioning, target customer, and overall sales strategy. This individual also serves as a primary internal and external "product evangelist" sometimes presenting to key customer buyers within the sales channel, in conjunction with the Senior Strategic Marketing Manager.
This position includes supporting the Senior Strategic Marketing Manager in the development of the strategy for launch planning, go-to-market programs, and sales readiness as well as overall results-focused execution.
This position will be supporting named new products within the classification of Practice of Science.
In addition, this role will support Senior Strategic Marketing Manager by contributing additional market understanding and insights that can feed all aspects of product innovation and business strategy. This includes support on various market analysis initiatives, review of product roadmaps and review of business cases.
The role will closely liaise with Product Management Leads who are responsible for directing technical investment.
Strategic customer relationships and heavy customer exposure is also a priority. Additional key support will be provided to the Strategic Marketing organization by Market Intelligence, Market Research, and Global Marketing Service Organizations.
Duties and Responsibilities:
1. Identify and develop one or more sustainable competitive advantages the Practice of Science has within the markets it serves.
2. Understand key assets and differentiators of SSR products in context of industry trends and competitive landscape.
3. Identify and prioritize target market segments, develop positioning, ROI/value statements, pricing, and other go to market design aspects.
4. Define buyer personas involved in the purchasing process in order to align marketing strategy.
5. Define product positioning to develop go-to-market strategy and external messaging.
6. Define User personas.
7. Lead and participate in shaping the go-to-market strategy that will deliver customer growth whilst preserving and retaining existing customer base; translate strategy into clear objectives and marketing initiatives.
8. Oversee internal launch, and ensure interdepartmental readiness. Create excitement and focus on critical launches.
9. Provide analytical support to pricing issues.
10. Define the marketing plan commercial goals, and create the marketing plan in collaboration with Product Marketing including methods for customer acquisition as well as customer retention.
11. Develop and maintain strong relationships with internal partners, including Finance, Product Management and sales.
12. Own and prioritize marketing spend across the assigned portfolio, geographies and marketing programs including exhibition prioritization.
13. Ensure marketing program design and execution is aligned with strategic goals.
14. Identify and coordinate opportunities to leverage customer testimonial and case studies.
15. Monitor program status and effectiveness. Identify and drive actions to maximize product success.
....
IMHO, that would be **many** of us... at least those of us who were involved in putting end-user accessible online information services together, 'round about ten years ago.
With so many "free" alternatives encroaching on it's traditional end-user market, WoK is in trouble now, and needs our input. I hope a librarian gets this position. - alt-lib
Philadelphia Strategic Marketing Manager, Practice of Science Job - PA, 19019
[EXCERPTS FOLLOW]
Strategic Marketing Manager, Practice of Science Job
Date: Jan 11, 2012
Location: Philadelphia, PA, US
Title: Strategic Marketing Manager, Practice of Science
ID: MAR00002771
Description
Strategic Marketing Manager, Practice of Science
The SSR business of IP & Science provides research and analytic solutions, including Web of Knowledge (WoK), the "gold standard" citation database and search platform, that help scientists and researchers find, analyze, and leverage authoritative scholarly content. Customers include universities, academic and governmental research institutions, scholars and researchers, publishers, and university faculty and administrators.
The Strategic Marketing Manager is responsible for supporting the go-to-market strategy of specific product lines, including the product positioning, target customer, and overall sales strategy. This individual also serves as a primary internal and external "product evangelist" sometimes presenting to key customer buyers within the sales channel, in conjunction with the Senior Strategic Marketing Manager.
This position includes supporting the Senior Strategic Marketing Manager in the development of the strategy for launch planning, go-to-market programs, and sales readiness as well as overall results-focused execution.
This position will be supporting named new products within the classification of Practice of Science.
In addition, this role will support Senior Strategic Marketing Manager by contributing additional market understanding and insights that can feed all aspects of product innovation and business strategy. This includes support on various market analysis initiatives, review of product roadmaps and review of business cases.
The role will closely liaise with Product Management Leads who are responsible for directing technical investment.
Strategic customer relationships and heavy customer exposure is also a priority. Additional key support will be provided to the Strategic Marketing organization by Market Intelligence, Market Research, and Global Marketing Service Organizations.
Duties and Responsibilities:
1. Identify and develop one or more sustainable competitive advantages the Practice of Science has within the markets it serves.
2. Understand key assets and differentiators of SSR products in context of industry trends and competitive landscape.
3. Identify and prioritize target market segments, develop positioning, ROI/value statements, pricing, and other go to market design aspects.
4. Define buyer personas involved in the purchasing process in order to align marketing strategy.
5. Define product positioning to develop go-to-market strategy and external messaging.
6. Define User personas.
7. Lead and participate in shaping the go-to-market strategy that will deliver customer growth whilst preserving and retaining existing customer base; translate strategy into clear objectives and marketing initiatives.
8. Oversee internal launch, and ensure interdepartmental readiness. Create excitement and focus on critical launches.
9. Provide analytical support to pricing issues.
10. Define the marketing plan commercial goals, and create the marketing plan in collaboration with Product Marketing including methods for customer acquisition as well as customer retention.
11. Develop and maintain strong relationships with internal partners, including Finance, Product Management and sales.
12. Own and prioritize marketing spend across the assigned portfolio, geographies and marketing programs including exhibition prioritization.
13. Ensure marketing program design and execution is aligned with strategic goals.
14. Identify and coordinate opportunities to leverage customer testimonial and case studies.
15. Monitor program status and effectiveness. Identify and drive actions to maximize product success.
....
QualificationsKnowledge, Skills, and Abilities Required:
- Bachelor's Degree along with 3-5 years of business to business marketing experience.
- Experience in a scholarly research environment or supporting scholarly research is highly preferred.
- Experience in product management or product marketing role which includes setting sales and marketing strategy of products or services sold to the academic and government market.
- Experience in monitoring commercial success of a newly launched or established product.
- Experience rationalizing and prioritizing marketing program spend.
- Strong customer orientation.
- Strong facilitation skills.
- Strong program management skills.
- Excellent oral and written English communications.
- Well organized and disciplined with regards to policy, procedure and standards
- Bachelor's Degree along with 3-5 years of business to business marketing experience.
- Experience in a scholarly research environment or supporting scholarly research is highly preferred.
- Experience in product management or product marketing role which includes setting sales and marketing strategy of products or services sold to the academic and government market.
- Experience in monitoring commercial success of a newly launched or established product.
- Experience rationalizing and prioritizing marketing program spend.
- Strong customer orientation.
- Strong facilitation skills.
- Strong program management skills.
- Excellent oral and written English communications.
- Well organized and disciplined with regards to policy, procedure and standards
....
Job: Marketing and Communications
Primary Location: US-PA-Philadelphia
Organization: Prof Science - ALL
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: No
Primary Location: US-PA-Philadelphia
Organization: Prof Science - ALL
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: No
alt-lib Suggests: Director, Client Services Job - King of Prussia PA, 19406 -Thomson Reuters
Interesting healthcare information service and information management position at:
King of Prussia Director, Client Services Job - PA, 19406 . Note: although this job post may seem "too advanced" for perhaps many librarians, it provides an excellent view into the purposes of an organization/department/product line within the target company. From this sort of job post you can obtain useful background knowledge of what this division of the target company does, that may be very useful in applying for other positions in the same group, that are subordinate to the one below. -alt-lib
[EXCEPT BELOW]
Director, Client Services
Title: Director, Client Services
ID: PRO00006525
Description
Provide leading-edge healthcare information services at the strategic partnership level of our clients' organizations. Enhance Thomson's partnership with and value to each client through increased relationships with their middle and senior management.
RESPONSIBILITIES
- Develop service agenda based on customer's business needs and work flow which would include any or all of the following: cost savings, profit-improvement strategies, workflow enhancement, productivity improvement, employee/member/constituent/ beneficiary health status improvement, detection of fraud or other payment irregularities; implement contracted services; document return on investment.
- Manage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.
- Lead client team to perform consulting engagements and engage in billable consulting activity, as appropriate and/or required.
- Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities.
- Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction.
- Continuously search for, recommend and implement process improvements; take a leadership role in fostering a quality improvement mindset.
- Manage and develop team members to their highest potential performance level. Provide regular and ongoing coaching around annual objectives and priorities as well as routine and unique business requirements. Provide formal feedback according to the established Thomson performance management processes. Manage team interactions to obtain optimal team performance.
- Collaborate with peers to ensure sharing of knowledge and best practices
King of Prussia Director, Client Services Job - PA, 19406 . Note: although this job post may seem "too advanced" for perhaps many librarians, it provides an excellent view into the purposes of an organization/department/product line within the target company. From this sort of job post you can obtain useful background knowledge of what this division of the target company does, that may be very useful in applying for other positions in the same group, that are subordinate to the one below. -alt-lib
[EXCEPT BELOW]
Director, Client Services
Date: Jan 17, 2012
Location: King of Prussia, PA, US
Title: Director, Client Services
ID: PRO00006525
Description
Provide leading-edge healthcare information services at the strategic partnership level of our clients' organizations. Enhance Thomson's partnership with and value to each client through increased relationships with their middle and senior management.
RESPONSIBILITIES
- Develop service agenda based on customer's business needs and work flow which would include any or all of the following: cost savings, profit-improvement strategies, workflow enhancement, productivity improvement, employee/member/constituent/ beneficiary health status improvement, detection of fraud or other payment irregularities; implement contracted services; document return on investment.
- Manage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.
- Lead client team to perform consulting engagements and engage in billable consulting activity, as appropriate and/or required.
- Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities.
- Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction.
- Continuously search for, recommend and implement process improvements; take a leadership role in fostering a quality improvement mindset.
- Manage and develop team members to their highest potential performance level. Provide regular and ongoing coaching around annual objectives and priorities as well as routine and unique business requirements. Provide formal feedback according to the established Thomson performance management processes. Manage team interactions to obtain optimal team performance.
- Collaborate with peers to ensure sharing of knowledge and best practices
.... [PORTION OMMITTED - SEE LINK FOR FULL JOB DESC] ..
Qualifications
- Master's degree (e.g., MBA, MPHA) or equivalent education and experience.
- 10+ years of experience in healthcare information consulting/systems, with client contact at senior levels and demonstrated business development skills.
- Proven history of ability to capture the attention and respect of senior management and the C-suite in the client environment by providing new and useful ways of managing human capital.
- Current or prior responsibility must have included revenue accountability in the $5,000,000 range.
- Superior understanding of both new business development and consulting methodology.
- Superior presentation and communication skills.
- Extensive staff development and supervision skills.
- Ability to work across the organization, including Product Development, Sales, and Product Support functions to ensure that both current and future client needs are anticipated and met.
- Willingness to travel.
Technical/Professional Skills and Knowledge
- Demonstrates competence in function, including a broad knowledge of theories and current practices.
- Applies solid supervisory and management capabilities, and perspective that is much broader.
- Manages "up" well -- knows where to take things.
- Contributes significantly/provides meaningful input to peers outside functional area.
Communication
- Communicates effectively with all levels of Thomson and client organizations.
- Conveys organizational capabilities and strategies, and manages expectations.
- Identifies information that is relevant to teams, projects or tasks and communicates it to the appropriate level(s).
- Demonstrates excellent presentation skills.
- Simplifies and effectively articulates complex technical information.
- May communicate with economic buyer; influences client's perception of the company.
Interpersonal Skills
- Interacts effectively across multiple functional areas and levels, internal and external.
- Demonstrates strong negotiation and persuasion skills.
- Resolves conflicts/controversies regarding major issues.
- Influences key decision-makers to take recommended actions.
- Resolves conflicts/controversies regarding major issues.
- Builds consensus to achieve goals within broad policy limits.
- Demonstrates strong facilitation skills and coaching/mentoring skills.
Problem Solving
- Identifies and resolves complex issues, applying theories or processes that may be new to the organization.
- Uses input from others, in consultation with senior management, to lead department in resolution of problems with broad implications.
- Identifies trends and recommends actions/solutions to address them.
- Acts as intermediary or suggests resources to assist others in effectively resolving problems.
Independent Judgment
- Demonstrates high degree of independence and initiative.
- Operates with independence within set objectives (without day-to-day supervision) to manage projects and assignments.
- Seeks input when appropriate.
- Resolves challenging customer/end-user situations with a high level of tact and understanding.
- May make decisions that involve other Thomson resources.
Organization Awareness
- Uses broad knowledge of Thomson organization, markets and clients to make sound tactical decisions and strategic recommendations that impact multiple areas of the organization.
- Understands all Thomson businesses; uses knowledge of organization to inform clients/ prospects regarding organizational depth and breadth.
Impact/Responsibility
- Has both a tactical/operational and strategic orientation.
- Has responsibility for achievement and completion of projects and/or operations that significantly impact a department, business unit or function.
- Manages project(s) to budget planned, including staffing assignments and technology purchases.
- Authorized to purchase goods and services up to and including $7,500.
- May lead and manage others to achieve business objectives.
- Exhibits strong activity monitoring skills.
- Master's degree (e.g., MBA, MPHA) or equivalent education and experience.
- 10+ years of experience in healthcare information consulting/systems, with client contact at senior levels and demonstrated business development skills.
- Proven history of ability to capture the attention and respect of senior management and the C-suite in the client environment by providing new and useful ways of managing human capital.
- Current or prior responsibility must have included revenue accountability in the $5,000,000 range.
- Superior understanding of both new business development and consulting methodology.
- Superior presentation and communication skills.
- Extensive staff development and supervision skills.
- Ability to work across the organization, including Product Development, Sales, and Product Support functions to ensure that both current and future client needs are anticipated and met.
- Willingness to travel.
Technical/Professional Skills and Knowledge
- Demonstrates competence in function, including a broad knowledge of theories and current practices.
- Applies solid supervisory and management capabilities, and perspective that is much broader.
- Manages "up" well -- knows where to take things.
- Contributes significantly/provides meaningful input to peers outside functional area.
Communication
- Communicates effectively with all levels of Thomson and client organizations.
- Conveys organizational capabilities and strategies, and manages expectations.
- Identifies information that is relevant to teams, projects or tasks and communicates it to the appropriate level(s).
- Demonstrates excellent presentation skills.
- Simplifies and effectively articulates complex technical information.
- May communicate with economic buyer; influences client's perception of the company.
Interpersonal Skills
- Interacts effectively across multiple functional areas and levels, internal and external.
- Demonstrates strong negotiation and persuasion skills.
- Resolves conflicts/controversies regarding major issues.
- Influences key decision-makers to take recommended actions.
- Resolves conflicts/controversies regarding major issues.
- Builds consensus to achieve goals within broad policy limits.
- Demonstrates strong facilitation skills and coaching/mentoring skills.
Problem Solving
- Identifies and resolves complex issues, applying theories or processes that may be new to the organization.
- Uses input from others, in consultation with senior management, to lead department in resolution of problems with broad implications.
- Identifies trends and recommends actions/solutions to address them.
- Acts as intermediary or suggests resources to assist others in effectively resolving problems.
Independent Judgment
- Demonstrates high degree of independence and initiative.
- Operates with independence within set objectives (without day-to-day supervision) to manage projects and assignments.
- Seeks input when appropriate.
- Resolves challenging customer/end-user situations with a high level of tact and understanding.
- May make decisions that involve other Thomson resources.
Organization Awareness
- Uses broad knowledge of Thomson organization, markets and clients to make sound tactical decisions and strategic recommendations that impact multiple areas of the organization.
- Understands all Thomson businesses; uses knowledge of organization to inform clients/ prospects regarding organizational depth and breadth.
Impact/Responsibility
- Has both a tactical/operational and strategic orientation.
- Has responsibility for achievement and completion of projects and/or operations that significantly impact a department, business unit or function.
- Manages project(s) to budget planned, including staffing assignments and technology purchases.
- Authorized to purchase goods and services up to and including $7,500.
- May lead and manage others to achieve business objectives.
- Exhibits strong activity monitoring skills.
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