Key Points in this job post- relevant for a librarian:
- Strong analytical and problem solving skills
- Ability to assess the contextual nature of a situation and apply the appropriate action/response
- Managing client relationships to ensure a successful implementation and a satisfied,reference-able client
- Maintaining personal knowledge of evolving industry trends and business needs
- Experience using legal research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
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Eagan Associate Project Manager, Implementation Job - MN, 55120
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Associate Project Manager, Implementation
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Date: Jan 7, 2012
Location: Eagan, MN, US
Title: Associate Project Manager, Implementation
ID: CUS00005354
Description
Primary Objective:
Responsible for ensuring all assigned projects are managed in accordance with the standards set in the Client Service's Litigation Solution project management and software implementation methodology including the Drafting Assistant, CaseLogistix and/or Case Notebook products. Also responsible for implementing best practices for the use of Litigation Solution products in the areas of legal document drafting, case management, transcript and exhibit file management.
Primary Responsibilities:
Quality Implementation Service Delivery: Responsible for ensuring and managing the application of Client Services project quality model (PQM) on all services provided to the customer at the level appropriate for the project. Including:
- Monitoring e-mail and/or running daily reports to identify new customer sales for implementation projects
- Co-ordination of Thomson Reuters resources, specialists and other subject matter experts required across the project for product installation, technical support, training or other services
- Providing product best practices consulting services as required
- Status reporting and issue escalation to Client Services Manager
- Effectively communicating, at both a functional and technical level, with a diverse group of professionals
- Complete life cycle management of Litigation Solution product implementations
- Managing client relationships to ensure a successful implementation and a satisfied, reference-able client
- Proactive development of personal competencies in the technical and functional capabilities of the Litigation Solution products
- Liaising with the business, sales, marketing and product management team to ensure the best experience for the customer and that client requirements are considered for product evolution
- Analyzing our clients business requirements and developing innovative and effective solutions to the challenges they face
- Maintaining personal knowledge of evolving industry trends and business needs
Staff Skills and Knowledge: Responsible for coordinating with the Client Services Manager to ensure that the implementation team consulting knowledge, skills and experience provided to the clients are appropriate for the project.
Client Satisfaction and Performance Objectives: Responsible for meeting the client satisfaction and financial objectives of the Client Services group, which includes:
- Ensuring overall client satisfaction by:
- Ensuring projects are proactively managed, are executed according to schedules, are on budget and issues are resolved promptly
- Ongoing contact with clients to ensure satisfaction with assigned Thomson Reuters resources and project progress
- Receiving completed customer surveys and feedback noting client satisfaction
- Attention to project budget, accounting and reporting by
- Effectively managing all projects to maximize resource utilization
- Appropriately recording project activities, accurately tracking and entering time worked, concisely reporting project statuses, documenting and managing projects within the framework established by service models
....
Interdepartmental Interaction: Responsible for coordinating interaction with the clients' other Thomson Reuters departments (i.e. field system engineers, technical support, inside account management, sales, etc.) to ensure that tasks, issues and requests affecting implementation projects are effectively resolved.
Advancement Opportunities:
Assume additional responsibilities/qualifications that may include, but not limited to:
- Being a certified PMP, becoming a certified project manager or completing additional educational requirements
- Create additional training material for new team members
- Create additional documentation for Clients and/or Litigation Solution Product Implementation Process
- Become a vocal leader; providing guidance for team members across the organization; providing product or implementation demonstrations or presentations for conferences
....
Advancement Opportunities:
Assume additional responsibilities/qualifications that may include, but not limited to:
- Being a certified PMP, becoming a certified project manager or completing additional educational requirements
- Create additional training material for new team members
- Create additional documentation for Clients and/or Litigation Solution Product Implementation Process
- Become a vocal leader; providing guidance for team members across the organization; providing product or implementation demonstrations or presentations for conferences
....
QualificationsMinimum Requirements - Knowledge and Skills:
- 4-year degree in related area or appropriate work experience
- Exceptional written and verbal communication skills
- Ability to work well across departments and skill levels
- Outstanding organizational and time management skills
- Demonstrated ability to share knowledge with others in a clear and concise manner
- Able to travel minimum 25%
- Ability to prioritize and to work independently
- Ability to work under pressure and meet deadlines
- Strong analytical and problem solving skills
- Ability to develop and implement creative solutions for difficult issues
- Exceptional customer service skills
- Reliable and flexible with a high degree of initiative
- Ability to work in a cross-functional team environment
- Ability to assess the contextual nature of a situation and apply the appropriate action/response
Desired Qualifications:
- 1-3 years of project management experience
- Knowledge of legal drafting, research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
- Knowledge of legal applications such as document management systems (i.e. Open Text eDOCS DM /Hummingbird/ Open Text DOCS Open /PC DOCS, Autonomy Interwoven WorkSite/iManage)
Advanced Qualifications:
- 3-5 years of project management experience
- Experience using legal research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
- Experience using legal applications such as document management systems (i.e. Open Text eDOCS DM /Hummingbird/ Open Text DOCS Open /PC DOCS, Autonomy Interwoven WorkSite/iManage)
- Either a bar certified Lawyer, previous Project Manager with a consulting firm or PMP Certified
....
- 4-year degree in related area or appropriate work experience
- Exceptional written and verbal communication skills
- Ability to work well across departments and skill levels
- Outstanding organizational and time management skills
- Demonstrated ability to share knowledge with others in a clear and concise manner
- Able to travel minimum 25%
- Ability to prioritize and to work independently
- Ability to work under pressure and meet deadlines
- Strong analytical and problem solving skills
- Ability to develop and implement creative solutions for difficult issues
- Exceptional customer service skills
- Reliable and flexible with a high degree of initiative
- Ability to work in a cross-functional team environment
- Ability to assess the contextual nature of a situation and apply the appropriate action/response
Desired Qualifications:
- 1-3 years of project management experience
- Knowledge of legal drafting, research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
- Knowledge of legal applications such as document management systems (i.e. Open Text eDOCS DM /Hummingbird/ Open Text DOCS Open /PC DOCS, Autonomy Interwoven WorkSite/iManage)
Advanced Qualifications:
- 3-5 years of project management experience
- Experience using legal research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
- Experience using legal applications such as document management systems (i.e. Open Text eDOCS DM /Hummingbird/ Open Text DOCS Open /PC DOCS, Autonomy Interwoven WorkSite/iManage)
- Either a bar certified Lawyer, previous Project Manager with a consulting firm or PMP Certified
....
Job: Customer Service/ Support
Primary Location: US-MN-Eagan
Organization: Prof USLF Customer Exp & Ed
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Primary Location: US-MN-Eagan
Organization: Prof USLF Customer Exp & Ed
Schedule: Full-time
Job Type: Standard
Shift: Day Job
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Project Management Training
Yes, as I remind my colleagues at the corporation where I work almost daily, Project Management is a significant element in a Librarian's training, and experience. From a chatroom session I had with a member of my team, today:
Deleteme: "baaacckkk in the day.. when i was in grad school, sonny, :-) my project management class was called Systems Analysis..."
my colleague: "~wink~ i remember that!"
me: "it was a good course. i took it at the same time as 'design of database management systems' and 'the organization of knowledge in libraries' .. very intense but informative semester"
my colleague: "did the first, but not the second ~grin~"