IEEE Client Service and University Partnership Program Manager for Latin America

From: eldnet-l-bounces
Sent: Monday, January 30, 2012 4:33 PM
To: ELDnet-l
Subject: Job Opening - IEEE Client Service and University Partnership Program Manager for Latin America

Hello!

Apologies in advance for cross-posting this message.

I have an opening for a full-time telecommuter. The employee will be based in the U.S., near a major airport with good connections to Latin America.  Spanish and English fluency is required.  

The Client Services & University Partnership Program Manager will develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for user communities, including librarians, engineers, researchers, students and faculty. The IEEE Client Services team has representation for most major geographic regions, except for the underserved and developing countries in Latin America. This position is responsible in developing stronger ties and providing better training and awareness among our target communities in this region, resulting in continuous sales and usage growth.   Essential functions include but are not limited to: Train, and raise awareness to librarians, end-users, regional sales staff and dealers on effective use of IEEE electronic information products through on-site visits, phone support, email support, and internet conferencing; Support initiatives and information needs of one or more IEEE Student Branches selected to participate in the University Partnership program.to build brand awareness and loyalty; Provide customer feedback on product content and functionality to be incorporated into the product development improvement process Requirements: A Masters in Library/Information Sciences is required.  An Engineering degree is desirable. The applicant must be able to converse easily and present for large groups in both Spanish and English.  Portuguese knowledge is desirable. Experience working in a corporate or academic research library is helpful. In-depth understanding of the library market for high-end electronic subscription products is preferred.   Training experience, comfort with electronic information products, and ability to demonstrate products one-on-one or for large audiences, both in-person and online are critical. Excellent online searching skills and strong ability to create and explain complex search queries and search methodologies is preferred.

http://www.ieee.org/go/clientservices
____________________________________________

IEEE: Advancing Technology for Humanity
More information and online application:  https://home.eease.com/recruit2/?id=1190661&t=1 More about the IEEE Client Services team:  http://www.ieee.org/publications_standards/publications/subscriptions/clientservices/client_team.html Please contact me if there are any questions. Rachel Rachel Berrington
Manager, IEEE Client Services
r.berrington ! AT ! ieee.org
Oregon Office.   

alt-lib suggests: Dir Ops Quality Management - Elsevier (LexisNexis)

This position is about information management, at it's core. A librarian's project management/systems analysis background would be very applicable. If you happen to have completed Six Sigma certification, that would a great plus, too.                                                                                -alt-lib

Dir Ops Quality Management: Click the link to apply

Dir Ops Quality Management-LEX005WL

LexisNexis : NA-United States-Ohio 

Description

 

This position reports into the Operations Programs & Shared Services organization and exists to drive the definition and implementation of best-in-class, cutting edge quality principles, processes and overall quality strategy for certain functional areas within LexisNexis L&P Operations.  Responsibilities include working closely with various teams and SME's to understand  quality requirements and translating those into a common methodology across operations to effectively measure, track and communicate quality.  The Director is expected to keep abreast of external developments in the quality field, to identify best-in-class quality processes, and establish customer experienced based quality metrics.  The Director of Ops Quality Management must have excellent management skills, strong leadership skills and savvy negotiating abilities in facilitating business partners through setting appropriate quality metrics.

• Define, implement and govern a Quality Management System (QMS) across key functions in Operations that focuses on QA/QC strategies, standards, policies & best practices.
• Collaborate with the functional areas to continuously improve Operations quality while exerting strong leadership to successfully influence key stakeholders in the adoption of best-in-class quality processes.
• Partner, where appropriate, with functional leaders to ensure outsourcing partners deliver on specified levels of service and quality.
• Provide quality leadership and reporting Operations that spans multiple geographic locations (US and global) to meet quality deliverables. 
• Responsible for continuous improvements to quality programs that focus on customer-defined product quality to ensure delivery of quality products/services, improved performance and reduced cost.
• Establish performance measurements and benchmarks and utilize them to monitor, analyze and report on performance trends.
• Facilitate & assist with complex Root Cause Analysis (RCA) to identify and implement corrective action plans to reduce defects and minimize variations in outputs.
• Participate in the definition of business requirements, project support and prioritization for content expansion, Lexis Advance and other key projects.
• Drive a culture that ensures prompt decision-making, encourages innovation, drives initiative and respects/rewards its team members.
• Where applicable, manage and lead direct reports to ensure that the team meets or exceeds all objectives, quality levels, production levels, and project expectations while providing development opportunities, increasing morale and promoting employee engagement.
• Support business unit financial objectives.
• Support the LexisNexis mission and strategy by setting appropriate tone and policy. 
• Lead by example and model good behavior.
• Establish partnering relationships and retain open communication lines with key stakeholders

LexisNexis is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis� and Nexis� services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com ), LexisNexis serves customers in more than 100 countries with 15,000 employees worldwide.

Qualifications

 

• Undergraduate degree required; MBA preferred or equivalent combination of educational achievement and experience.
• Requires 5-7 years of relevant work experience, including at least 5 years of management/leadership experience.
• Highly developed leadership, implementation, organizational, interpersonal, communication and project management skills required.
• Ability to effectively lead in a globally distributed, matrix organization.
• Demonstrated ability to lead, manage, mentor and develop teams.
• Ability to make appropriate high level decisions with little oversight or direction.
• Team building and project leadership skills with the ability to influence others to accomplish objectives and form a collaborative working relationship a must.
• Demonstrated ability to accept and implement change.
• Must be able to clearly leverage leading quality principles to develop innovative quality programs based on business and customer needs, as well as coach and lead team members in developing appropriate programs.
• Ability to comprehend complex technical, process or product relationships.
• Possess strong analytical and quantitative skills to analyze data.

alt-lib suggests: Dir Privacy and Communications- Elsevier (Lexis-Nexis)

This would be a great opportunity for a law librarian; that is, someone who has a JD in additition to a Library/Info Science degree.                                                                                                           -alt-lib

Dir Privacy and Communications: Click the link to apply

Dir Privacy and Communications-LEX005RL

LexisNexis : NA-United States  Description  Primary responsibility for ensuring that LexisNexis's business units and corporate staff are in compliance with LexisNexis privacy and compliance policies, including regulatory, legal, and contractual compliance. The Director Privacy and Communications will ensure that the company privacy and compliance policies are monitored and measured. They will take cases of non-compliance to senior leadership and advise leadership on recommended actions. Manages key compliance processes designed to monitor ongoing compliance with privacy laws, regulatory requirements, and LexisNexis policies, procedures, and standards. Conduct company-wide audits designed to monitor legal and regulatory compliance, compliance with corporate policies and procedures, and compliance with privacy and regulatory requirements.30% Directs and manages company-wide bi-annual privacy policy audits for over 5,000 LexisNexis-owned URLs. Directs and manages company-wide audits of LexisNexis compliance with the Children's Online Privacy Protection Act (COPPA). Detect cases of non-compliance and adjudicate, advising senior leadership on appropriate follow-up actions. Coordinate with Legal, Business Units, Marketing and IT as required. Track follow-up activities through completion and document final results. Prepare reports and supporting documentation to demonstrate compliance with privacy laws, regulatory requirements, and LexisNexis policies, procedures, and standards.20% Under the direction of the Senior Director Privacy and Communications, and in coordination with outside counsel, Legal, Business Unit representatives, Corporate Communications and others, ensure that all required communication to the external stakeholders regarding privacy policies is drafted, undergoes appropriate review and comment and is transmitted within specified timeframes.20% Research, design, and modify on an on-going basis the structure and policies of privacy, compliance and communication programs. Work with the PSCO team to identify gaps in privacy policy processes and procedures, including data collection and presentation of each of the Business Units' privacy practices on the Internet. Identify strategies to fill gaps consistent with relevant legal and regulatory requirements, as well as industry best practices.20% Develop and review LexisNexis privacy and compliance policies to ensure full understanding of purpose, objectives, and rationale behind such policies and consistency with legal and regulatory requirements, as well as contractual requirements. Receive, process, and address questions from customers and employees on LexisNexis privacy and compliance programs. Work closely with Outside Counsel, Legal, and other PSCO team members to develop communications to educate employees, customers, consumers, privacy advocates and civil liberties groups, media, Congressional interests, government entities, and the public on LexisNexis compliance and privacy policies. 10% Develop and execute privacy practice standards review process for the company and provide QA support and expertise across the PSCO to ensure on-time and efficient delivery of high quality audit and compliance deliverables.LexisNexis is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis and Nexis services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com ), LexisNexis serves customers in more than 100 countries with 15,000 employees worldwide. Qualifications  Bachelors required. MA/JD preferred. 7-10 years experience. 3-5 years experience in policy, product development or program mgmt (e.g., legal, consulting, compliance). Excellent oral and written communication skills, attention to detail and highly organized, ability to juggle competing priorities and think critically. CIPP preferred.

Director, Business Development, Federal Healthcare (Home Based VA, MD DC)

If you have prior experience in the health sector, preferably for the Medicaid/Medicare programs, Veteran's Administration or with a major health insurer, you might be interested in applying for this position. (Emphasis added below).       -alt-lib

Director, Business Development, Federal Healthcare (Home Based VA, MD DC): Click the link to apply

Director, Business Development, Federal Healthcare (Home Based VA, MD DC)-LN 000IU

LexisNexis : NA-United States-District of Columbia 

Description

 

Basic Job Function

 

Responsible for business development and revenue generation for healthcare related opportunities within the Federal Government.  Duties include the development and execution of business capture strategy for key agencies such as the Department of Health and Human Services, the Veteran's Administration, Military Health Systems, and health-related opportunities within other agencies; identification of new business opportunities; development and management of key partner relationships in coordination with the Director of Strategic Alliances; identification and communication of product, marketing, government affairs, and other resource needs to the appropriate business units; close coordination with the LN Risk Government unit sales team and other business units across the Reed-Elsevier group of companies; and communication of strategic vision and tactical progress to leadership.  This position reports to the Director of Government Healthcare.

 

Accountabilities:

- Strategic Planning: Work with the LN Government team, LN Healthcare Group, and other LexisNexis/Reed Elsevier business units in planning and implementing account and partner strategy to maximize revenue and long-term viability of developing market area within Federal Government. Communicate market needs to solution development and strategy teams. Help develop market business cases, revenue forecasts, and positioning documents. Communicate market direction(s) to team and senior management. Coordinate with other relationship touch points from within other parts of RE.  Prepare senior level presentations and implementation plans for customers. Work with marketing to create Marketing Plans, Buyer Personas, Success Stories, White Papers and Competitive Analysis that will help generate revenue.

-  Customer Requirements:  Develop and build on key customer relationships, and establish consultative presence within key segments. Grow LN knowledge of customer workflow, pain points, strategic goals, program history, political environment, etc.  Develop relationships with key personnel, decision makers, and executive leadership.

- Product Pricing: Support the development of pricing for new and existing solutions. Evaluate strategic customer offerings and determine appropriate customer targeting.

- Customer proposal, contract, and pricing management: Directly manage responses to customer RFPs and RFIs, with the support of the Healthcare Procurement Manager. Lead the development of responses to major strategic opportunities. Identify and develop maintain 3rd party relationships and generate new business opportunities based on market need.

- Meet or exceed revenue objectives.

 

Qualifications

 

Qualifications:

-          BS/BA required

-         10 years proven business development/account management experience, with significant experience in the Federal Government space.

-          Experience with the Department of Health and Human Services and more specifically the Centers for Medicare and Medicaid Services (CMS). Ideal candidates will have knowledge of current CMS initiatives, personnel, and programs, particularly the Center for Program Integrity. Candidates who also have experience with the Veteran's Administration and/or Military Health Systems will be preferred.

-          Knowledge of healthcare-related fraud waste and abuse, identity management, and information exchange initiatives and activities

-          Strong oral and written communication skills as well as presentation skills.

-          Strong organizational and forecasting skills.

-          Understanding of the government customer, their challenges, procurement and bids process and the ability to quickly develop an in-depth understanding of LexisNexis Healthcare solutions and how they apply to the customer's needs.

-          Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical (PC and applications) knowledge. Able to set strategy and coordinate across multiple business units to accomplishing mutual goals. 

-          This position requires travel which includes overnight travel

 

 

Director, Content and Product Initiative - Mergers & Acquisitions

Director, Content and Product Initiative - Mergers & Acquisitions: Click the link provided to see the complete job description.

Director, Strategy

Director, Strategy: Click the link provided to see the complete job description.

Discovery Service Center Agent

Discovery Service Center Agent: Click the link provided to see the complete job description.

Enterprise Data Consultant

Enterprise Data Consultant: Click the link provided to see the complete job description.

Enterprise Data Quality Steward

Enterprise Data Quality Steward: Click the link provided to see the complete job description.

eProduct Specialist, MCS

eProduct Specialist, MCS: Click the link provided to see the complete job description.

GEIS Program Manager

GEIS Program Manager: Click the link provided to see the complete job description.

GEIS System Consultant - Business Intelligence

GEIS System Consultant - Business Intelligence: Click the link provided to see the complete job description.

GEIS System Consultant - Marketing, Sales & Service Systems

GEIS System Consultant - Marketing, Sales & Service Systems: Click the link provided to see the complete job description.

Gov Solutions Consultant (Fed)

Gov Solutions Consultant (Fed): Click the link provided to see the complete job description.

Gov Solutions Consultant (S&L)

Gov Solutions Consultant (S&L): Click the link provided to see the complete job description.

Group Segment Manager

Group Segment Manager: Click the link provided to see the complete job description.

Lexis Practice Advisor Spec

Lexis Practice Advisor Spec: Click the link provided to see the complete job description.

Instructional Designer

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Knowledge Representation Specialist - Nursing

Knowledge Representation Specialist - Nursing: Click the link provided to see the complete job description.

Marketing Manager

Marketing Manager: Click the link provided to see the complete job description.

Mgr Cust Disc &Innovation(CDI)

Mgr Cust Disc &Innovation(CDI): Click the link provided to see the complete job description.

Mgr Market Planning - Business Risk Management

Mgr Market Planning - Business Risk Management: Click the link provided to see the complete job description.

New Business Account Executive

New Business Account Executive: Click the link provided to see the complete job description.

Planning & Optimization Mngr.

Planning & Optimization Mngr.: Click the link provided to see the complete job description.

Product Manager - Scientific Networking and Collaboration

Product Manager - Scientific Networking and Collaboration: Click the link provided to see the complete job description.

Product Marketing Mgr

Product Marketing Mgr: Click the link provided to see the complete job description.

Product Specialist

Product Specialist: Click the link provided to see the complete job description.

Program Manager

Program Manager: Click the link provided to see the complete job description.

Project Coordinator

Project Coordinator: Click the link provided to see the complete job description.

Project Manager

Project Manager: Click the link provided to see the complete job description.

Project Manager

Project Manager: Click the link provided to see the complete job description.

Project Manager, Academic eLearning

Project Manager, Academic eLearning: Click the link provided to see the complete job description.

Quality Lead/Analyst

Quality Lead/Analyst: Click the link provided to see the complete job description.

Random Coordinator

Random Coordinator: Click the link provided to see the complete job description.

Regional Account Manager

Regional Account Manager: Click the link provided to see the complete job description.

Sales Consultant - Analytics

Sales Consultant - Analytics: Click the link provided to see the complete job description.

Sales Development Manager, Pharma Pre-Clinical

Sales Development Manager, Pharma Pre-Clinical: Click the link provided to see the complete job description.

Sales Operations Administrator

Sales Operations Administrator: Click the link provided to see the complete job description.

Sr Brand Marketing Mgr - Firm Manager eCommerce

Sr Brand Marketing Mgr - Firm Manager eCommerce: Click the link provided to see the complete job description.

Sr Business Analyst (IS)

Sr Business Analyst (IS): Click the link provided to see the complete job description.

Sr Copywriter

Sr Copywriter: Click the link provided to see the complete job description.

Sr Copywriter/EMarketing Specialist

Sr Copywriter/EMarketing Specialist: Click the link provided to see the complete job description.

Sr Dir ? Product Champion

Sr Dir ? Product Champion: Click the link provided to see the complete job description.

Sr Product Marketing Mgr

Sr Product Marketing Mgr: Click the link provided to see the complete job description.

Sr Project Manager

Sr Project Manager: Click the link provided to see the complete job description.

Sr Strategic Relationship Mgr - Home Based - NorthEast

Sr Strategic Relationship Mgr - Home Based - NorthEast: Click the link provided to see the complete job description.

Strategic Relationship Mgr - Multiple Home Based Locations

Strategic Relationship Mgr - Multiple Home Based Locations: Click the link provided to see the complete job description.

Tech Svcs, Database Analyst

Tech Svcs, Database Analyst: Click the link provided to see the complete job description.

Technical Project Manager, Academic eLearning

Technical Project Manager, Academic eLearning: Click the link provided to see the complete job description.

Technical Project Mgr, eContent

Technical Project Mgr, eContent: Click the link provided to see the complete job description.

VP/Product Champion Firm Manager

VP/Product Champion Firm Manager: Click the link provided to see the complete job description.

Vendor Specialist

Vendor Specialist: Click the link provided to see the complete job description.

Vertical Solutions Consultant - Fraud Compliance

Presumably, "LN" stands for Lexis-Nexis


Vertical Solutions Consultant - Fraud Compliance: Click the link provided to see the complete job description.

VP Marketing Strategy, Planning and Operations - New York

VP Marketing Strategy, Planning and Operations - New York: Click the link provided to see the complete job description.

VP Product Development - US Research

VP Product Development - US Research: Click the link provided to see the complete job description.

alt-lib Suggests: Editorial Product Manager, Major Reference Program - Waltham (Boston), MA - Elsevier

Given that the product set is Reference works, why not hire a librarian? "-)

-alt-lib

Editorial Product Manager, Major Reference Program (click link to get to 'apply online' button)
[EXCERPT FOLLOWS]

Editorial Product Manager, Major Reference Program-SCI000EG

Elsevier : NA-United States-Massachusetts 

Description

 

 

The Editorial Product Manager, Major Reference Program, is responsible for the strategic planning, content development, overall product development and management, and revenue for a Portfolio of MRWs, or Major Reference Works (Print, Online, and new products) published by the Science and Technology Books group within Elsevier. This includes developing and implementing the strategy for the Portfolio of online MRWs on Elsevier's highly regarded Science Direct platform; backlist, frontlist, and pipeline print and online MRWs; and new online products created from MRW content. This role has significant editorial responsibilities, in particular, to commission Editorial Boards of well known academics and work with these Boards to drive the content strategy. Particular areas of focus may be biomedical research and social and behavioral sciences.

Product management responsibilities include managing the Portfolio of products throughout the product lifecycle, identifying and measuring the market demand, the identification of potential customers and customer segments, staying informed of competing products on the market, develop pricing strategies, and overseeing portfolio product development to position this portfolio for growth in key markets and geographic regions.

 

Strategic Planning for Portfolio (20%)

·         Develop strategic plan for Portfolio, including recommendations for  product features and functionalities, positioning, pricing, and roadmap, and strategic partnerships

·         Actively lead on new partnerships once approved, ensuring they are aligned to overall strategy and  ensuring full stakeholder alignment and communications are in place

·         In collaboration with Editorial Board, develop an editorial & content strategic plan for products to meet target market needs

·         Communicate strategic plan clearly and persuasively as required, to multiple stakeholders and internal and external collaborators

·         Act as the champion and expert within the company for portfolio

Portfolio Management, including managing the entire product line life cycle from strategic planning to tactical activities (40%)

·         Develop a detailed understanding of customer, user and market  needs to drive portfolio product development 

·         Overall Project Management responsibility for the day-to-day publishing operations for Portfolio, e.g. managing within agreed upon expense budgets, cost control, and to ensure that both product-related results (invoiced and realized revenue, usage statistics) and market-related results (market share, author/Editor/reviewer feedback, etc) meet agreed targets

·         Provide weekly and monthly reports to Publishing Director and to PMO office as required.

·         Partner with publishing groups, sales, marketing and support to ensure revenue, profit, and customer satisfaction goals are met

Commission and manage Editorial Boards (20%)

·         Create and commission Editorial Boards of well known academics who will be highly motivated and invested in providing management and content expertise for products in portfolio.

·         Conduct editorial research to identify potential Board members, including consulting with internal Editorial staff for appropriate candidates & coordinating contact and outreach to maximize S&T Books shared goals;  discuss the nature and scope of the project  with candidates, decide on which candidates to invite both as Editors in Chief and as Board members. In consultation with Publishing Director, Major Reference Program, determine length of tenure and compensation offers.

·         Negotiate contracts with Editorial Board Members to ensure best possible net revenue outcome for Elsevier, and secure signed contracts within timeframe and budget. 

·         Run annual meetings for Boards within specified budget

·         Provide overall management and direction to the editorial boards, ensuring that they accomplish their goals in a timely manner: including top-level review of content, commissioning new content, identifying major gaps in content and recommendations for filling these gaps, reviewing taxonomy/hierarchical structure for products in portfolio

Specifying market requirements for portfolio (10%)

·         Proactively monitor developments  in the market  including the impact of new technologies and changes to customer and user needs

·         In consultation with Marketing, develop new business plans and cross selling plans, including quantitative analysis of market conditions, competitive environment and trends

·         Develop new pricing models based on market need to meet revenue and profitability goals

·         Continually seek customer feedback to achieve high levels of customer satisfaction and identify new opportunities to drive revenues

·         Ensure that business requirements reflect the needs of the market and user

Developing and implementing a company-wide go-to-market plan, working with all departments to execute (10%)

·         Develop product positioning statements for portfolio products

·         Develop sales tools and collateral working alongside Channel marketing Managers

·         Brief and train the sales force as required

·         Perform product demo's to key customers as required

·         Collaborate with Sales and Marketing groups to deliver effective internal and external communication

Qualifications

 

·         BA/BS, MBA or Masters in Science preferred

·         At least 5-7 years experience in publishing

·         Experience working in book and/or journal publishing 

·         Experience commissioning and managing external academic Editorial Boards in scientific publishing

·         Experience commissioning and publishing Major Reference Works  

·         Demonstrated success defining and launching products

·         Demonstrated success generating and executing project plans

·         Demonstrated ability to influence cross-functional teams without formal authority

·         Demonstrated ability to deliver successful new initiatives in a multifunctional and team based environment, within tight deadlines and budget constraints

Other Locations

 NA-United States-California

Unposting Date

 Ongoing

alt-lib Suggests: Copyeditor, Cell Press - Cambridge, MA - Elsevier

Copyeditor, Cell Press (click link to get to 'Apply Online' Button)
[EXCERPT FOLLOWS]

Copyeditor, Cell Press-SCI000FT

Elsevier : NA-United States-Massachusetts 

Description

 Cell Press, an imprint of Elsevier, currently seeks a copyeditor to work within our Cambridge-based production team. Our copyeditors edit scientific research articles prior to publication. Although scientific literacy is helpful, copyeditors are not expected to have a scientific background. Topics include genetics, molecular biology, cellular and developmental biology, neuroscience, and immunology. A large component of the work involves electronic editing of text for accuracy, mechanics, and journal style. 

Qualifications

 Our perfect candidate will pay close attention to detail, possess exceptional English language skills, and work well independently in a deadline-oriented environment. A degree in English/Journalism or life science is preferred, 1-2 years of related experience a plus. Computer literacy required. The preferred level of education for this position is a bachelors level degree.

....

 

Unposting Date

 Ongoing

alt-lib Suggests: Content Strategist - Philadelphia, PA- Elsevier

Many reasons why this is a very good fit:

• content management
• product strategy
• customer-oriented service
• understanding of information-seeking behaviors of end-users
• contracts/licensing
• Maintain strong knowledge of competitive offerings both in print and electronic.
• Keep abreast of the changing technology landscape and the impact technology has on ensuring content accessibility and usage.

-alt-lib

Content Strategist (click link to get to "apply online" button.)

[EXCERPTS FOLLOW]

Content Strategist-HEA000IN Elsevier : NA-United States-Pennsylvania  Description   ... Qualifications Job Purpose:  Develop, manage and execute a customer-focused content publishing strategy for assigned medical information products with focus on compelling electronic formats and functionality to drive usage. Clearly define the content development plan including text, format, and multi-media components, frequency and types of updates, for all applicable modes of delivery. Accountable for developing, managing and achieving budget, schedule, reporting and contract negotiation.  Content Strategy: In collaboration with manager, develop, manage and execute a media-neutral content publishing strategy supporting migration from print to electronic solutions and ensuring customer needs are met and content currency goals are achieved for assigned specialties. Leverage existing content and platforms and eliminate redundancy in order to maximize return on investment Create innovative approaches to content delivery to drive increased revenue and distribution of content Work with colleagues; consider global and local content needs as well In Depth Customer and Market Knowledge: Gain an in-depth understanding of the issues, trends, needs and preferences of user base in order to provide high-quality information resources. Develop network of high quality contacts; identify potential authors, current and emerging opinion leaders, teachers, and clinicians. Maintain strong knowledge of competitive offerings both in print and electronic. Keep abreast of the changing technology landscape and the impact technology has on ensuring content accessibility and usage. Attend appropriate medical conferences, author/editor meetings, product/technology information sessions, etc. Content Usage: Gain a deep understanding of content usage to inform strategy. Conduct periodic surveys of online users and hold in-person sessions to gauge usefulness and need for content, features and functionality. Control of Budget, Schedules, and Contracts: Responsible for: Keeping products on budget, maximizing revenue opportunity and reducing costs when possible while maintaining consistent high quality. Establishing author and editor contractual obligations that are in keeping with the approved financial product plan. Acquiring E-rights to ensure usability of components on all platforms on which Elsevier may publish. Monitoring and ensuring planned production and delivery schedules are attained. Internal Contacts: Collaborate with Production and other key staff to develop and create global products in keeping with the defined strategy.  Work with Marketing and Sales to propose price and units, promote products and collaborate in the development of marketing plans and the initial draft of promotional messages, including participation in conferences, trade shows, and sales meetings.  Key Competencies: Develops strategic perspective; drives for results; takes initiative; solves problems and analyzes issue; innovates; displays integrity and honesty.  Other competencies:  Effectively manages day-to-day issues and problems without intervention; develops new ideas to improve products; collaboration and teamwork   Job Posting General Knowledge and Technical Skills: Knowledge of the medical publishing world Superb written and oral communication skills Able to prioritize in order to keep many projects in motion simultaneously.  Required Education and Experience: Minimum of 5 years publishing experience with strong online product development knowledge Must be willing to travel 10% of the time  Nov 11, 2011, 12:00:00 AM Unposting Date  Feb 27, 2012, 12:00:00 AM

alt-lib Suggests: Director Web Analytics- Philadelphia, PA - Elsevier

Director Web Analytics (click link to get to 'apply online' button.)

[EXCERPT BELOW]

Director Web Analytics-HEA000GE

Elsevier : NA-United States-Pennsylvania 

Description

  

.... 

Director of Web Analytics and Optimization will lead Web Analytics and Site Optimization for all websites within the Global Clinical Reference division at Elsevier. This role will lead the analytical efforts that will help drive product development, marketing and sales activities. Reporting to this position is a Manager of Web Analytics and a Web Analyst.This role will help define key drivers as well as channel goals for end clients and deliver customized e-product and e-marketing strategies based on analytics data. The role will measure the success of sites and programs and help identify potential new strategic goals based upon the data received. Through thorough analysis the role will identify underperforming areas of sites and underperforming marketing efforts, and prepare plans to increase performance where necessary.

Qualifications

 Requirements, 7-10 years of work experience in web analytics for a multi-channel direct marketer. Demonstrated understanding of relationship between website behavior and profitability, experience managing analytics staff. Experience with website page tagging and report development with web analytics and customer insight tools such as Unica, Webtrends, Coremetrics, Omniture, Google Analytics, Foresee, etc. to analyze and solve business problems.

Unposting Date

 Ongoing

alt-lib Suggests: Customer Engagement Consultant - Elsevier

If you have prior experience in a hospital library or other healthcare setting, pay attention to this one.
Key points in this job req:

• Responsible for developing the strategy for Client Services training and ensuring that all initiatives are successfully executed
•  Able to express complex technical expertise in a simple, understandable manner to those outside own function   
• Proven ability to analyze clients' business purposes, goals and needs, and to satisfy customer needs and concerns while representing the company's business interests
• Use knowledge and experience to suggest improvement in client service workflows.

-alt-lib

Customer Engagement Consultant (Click link to get to 'apply online' button)
[EXCERPT BELOW]

Customer Engagement Consultant-HEA000JM

Elsevier : NA-United States 

Description

 

... 

The Customer Engagement Consultant will be responsible for shaping the vision for Client Services' implementation and customer engagement programs to ensure high satisfaction and utilization of licensed products. This individual will be responsible for developing the strategy for Client Services training and ensuring that all initiatives are successfully executed.  In addition, the individual will provide implementation consultative services for strategic accounts, and will engage customers with best practice application of licensed products.  The ability to build and nurture relationships and keep open lines of communication both internally and with our most demanding clients will be crucial to success.   Clinical healthcare experience along with solid project and client management experience are critical to success. 

 

 Client Training & Education

Recommend training and education strategy for Client Service support of Nursing Suite products and other integrated MCS products

Develop context for training and education materials.

Conduct on-site product promotion and training for key accounts. 

 

Client Implementation

Define implementation guidelines for Nursing Suite products and integrated MCS products.

Document best practice implementation checklists for internal and external guidance during implementation.

Monitor and report implementation service levels

Mentor Client Service personnel on best practice communication and consultation during implementation

 

Client Consultation

Analyze clients' business purposes, goals and needs, and recommend best implementation approach for strategic and key accounts.

Translate system functionalities in business terms for customer understanding.

Provide industry trend and usage guidelines to internal services teams and clients.

 

Client Engagement

Define lifecycle engagement strategy for Nursing Suite products.

Monitor user adoption and system usage, and recommend strategies to increase usage/adoption.

Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption.

Gather and maintain other key client metrics and leading indicators.

 

Client Demonstrations

Thoughtfully setup and maintain product demonstration sites used by Sales and Client Services.

Develop demonstration scripts and resources for Client Services.

Assist Sales with product demonstrations for key accounts, representing clinical and industry best practice application and use of products.

 

Project Management

Prioritize and plan work activities, use time efficiently, and develop realistic action plans.  

Strong ability to prioritize, multi-task, and work-independently in a fast paced, environment with minimal supervision. 

Produce client deliverables such as Communications Plans, SOP's, Strategic Account Plans, etc.

 

Process Improvement

Use knowledge and experience to suggest improvement in client service workflows.

Recommend improved utilization and reporting with Sales Force.

Qualifications

 

Drive for Results

Promotes a strong sense of urgency for reaching goals

 

Takes Initiative

Proactively addresses business demands

Fosters a team attitude of going above and beyond minimum requirements

 

Leading Change

Develop Strategic Perspectives

 

Displays High Integrity and Honesty

Remembers commitments and promises.

Is honest and ethical in decision making

 

Communicates Powerfully and Prolifically

Is highly skilled at tailoring messages  to the  needs of the audience

Coaches others on effective communication strategies and techniques

 

Collaboration and Teamwork

Promotes a high level of cooperation between all members of the work group

Looks for ways  for team to work with other teams and divisions

 

Technical/Professional Expertise

Able to express complex technical expertise in a simple, understandable manner to those outside own function

Stays at the cutting-edge of own discipline, is well connected externally, understands and implements best practice

 

Solves Problems & Analyzes Issues

 Brings a strategic perspective to problem solving

Skilled in breaking down large/complex issues into simpler elements that can be effectively addressed

 

Proven ability to analyze clients' business purposes, goals and needs, and to satisfy customer needs and concerns while representing the company's business interests. Experienced professional with solid technical skills, including proficiency with EMR, Decision Support Systems in healthcare, Microsoft Office and web-hosted products. Possess the ability to establish and build strong business relationships with clients and coworkers.

The individual displays willingness and ability to make accurate and timely decisions; inspires and motivates others to perform well, and accepts feedback from others.  Identifies and resolves problems in a timely manner; is a self-starter, innovative, with strong organizational, interpersonal, and written communication skills; takes a flexible and creative approach to solving problems.  Able to foresee and avert risks; to take ownership of projects throughout the implementation and delivery process; to negotiate relationships across multiple teams to achieve results; work independently and collaboratively; and to communicate with all levels of management and company personnel.

 

·         MSN  or other post-graduate degree in healthcare related field. 

·         Ten years or more prior client service or consultant activity in healthcare automated systems or informatics.

·         Minimum 3-5 years clinical practice experience.

·         Experience with web technology products preferred.

·         Excellent customer service principles and practices.

·         Excellent verbal and written communication skills and ability to interact with all levels of management and staff.

·         Excel at developing client relationships

·         Ability to work independently and manage multiple projects simultaneously

·         Proficiency with Microsoft Word, Excel, PowerPoint and Outlook

·         Prior use of products such as Salesforce.com and WebEx a plus

·         Ability to travel 30%-50%

Note:  A combination of training, education, and experience that is equivalent and that provides the required knowledge and abilities will be considered.

 

Unposting Date

 Ongoing

alt-lib Suggests: Business and Partner Development Manager-NY,NY - Elsevier

Great position for recent grads!

-alt-lib

Business and Partner Development Manager (click link to get to 'Apply Online' button)
[EXCERPT BELOW]

Business and Partner Development Manager-SCI0008J
Elsevier : NA-United States-New York
Description
 
Job Purpose:
Work with world leading Academic Institutions, technology start ups and corporate partners to promote Elsevier's new Application Marketplace and Developer Network by leading partner development and on-boarding efforts, and implementing high-impact programs to bring in new developers/partners and assuring their business, technical and commercial success.

Responsibilities:
·   Help execute Elsevier's platform strategy based on third-party product development and integration by working with partners to showcase the capabilities of our developer products.
·   Seek new alliances, conduct due diligence to identify partnership opportunities and bring to bear key developer partners on board
·   Ensure success of the partners as they build apps that showcase the potential of our APIs, web services and developer products
·   Facilitate ideation, concept development, partner app development and integration and be the key relationship holder during the process
·   Maintain and administer external partnership policies and procedures, and ensure that partners are well-informed about various features of the platform and new releases

....
Qualifications
 
Key Competencies:
Excellent oral and written communications skills, very strong presentation skills, good interpersonal and relationship building skills; team player. Flexible, organized and able to prioritize and manage multiple projects simultaneously.  Experience in serving the global market (outside the home country) is a plus. Fluent in English.

General Knowledge and Technical Skills:
Excellent at building relations
Creative thinker with excellent communication skills and analytical mindset.
Extensive knowledge about the web applications, APIs and emerging web trends.
Previous experience in building an API-based platform or third party developer ecosystem.
Background of working in academic environment is a plus.
Scientific background a plus.

Required Education and Experience:
University Degree or equivalent (business, engineering, computer science, or bioinformatics, life sciences).
Unposting Date
 Ongoing

alt-lib Suggests: Analytical Product Manager- Philadelphia, PA - Elsevier

Big One, right here: "Knowledge of the Science, Technology and Medical (STM) information industry a stong plus"

-alt-lib

Analytical Product Manager (click link to get to 'apply online' button)
[EXCERPT FOLLOWS]

Analytical Product Manager-SCI000EQ Elsevier : NA-United States-Pennsylvania  Description   The Platform and Content Product Management (PCPM) group is part of the Academic & Government Products department at Elsevier S&T, and is responsible for developing and managing the shared platform and content workstreams that form the basis of major A&G services such as SciVerse and SciVal, but also of products in our Corporate and Health Sciences divisions. Within this group, the Platform product managers drive and own projects that build and enhance functionality used across A&G: search and content APIs, access and customer management systems, linking, e-commerce, search functionality, and so on. The Platform product managers work closely with other product managers, marketing, sales, external parties, customers, IT and UCD for the definition, implementation and launch of this functionality. Within this part of the Platform and Content Product Management group is a vacancy for a: Analytical Product Manager (Full time: 100%) Responsibilities: The Analytical Product Manager is responsible for analyzing and defining requirements for large and/or complex projects while ensuring they solve customer problems. These projects can be: development projects to build out new platform functionality, and/or projects to integrate new products into the platform's infrastructure. The Analytical Product Manager reports to a Senior Product Manager in the PCPM group and is tasked to projects owned by this and other product managers. The successful candidate will be undertaking the following activities:   Integration projects: Advise product owners and development staff in other business units on platform integration Performing gap analyses between systems Participate in and co-ordinate integration projects Identify needs for and initiate development of platform enhancements in support of new integrations Development projects: Initiating and contributing to user-centric product development that supports business needs Definition, gathering and analysis of product/platform requirements Working with IT staff to ensure functional specifications are well understood Ongoing management of functional specifications and change requests throughout projects Ensuring quality throughout the entire development cycle and ensuring that requirements meets user and business needs Coordination of and alignment between functional and UI specifications Providing post-implementation operational support Monitoring Qualifications   Required qualifications Minimum of 3 years of experience in software development projects Degree in business, computer science, engineering or technology Experience gathering, distilling, and documenting software requirements Relevant technical experience, preferably with web services/service-oriented architectures; else web technology, large-scale content systems, and search technology; Fluent in EnglishWillingness to travel Knowledge of the Science, Technology and Medical (STM) information industry a stong plus Competencies Analytical orientation Attention for detail and accuracy Creative and pragmatic Technical and professional knowledge Teamwork Building strategic working relationships Problem-solving Strong in planning, organizing and follow-up Innovative Able to work in large and dynamic organization and across functions in high-profile projects Strong verbal skills, excellent writing skills Other Locations  NA-United States-New York Unposting Date  Ongoing

alt-lib Suggests:Associate Manager Customer Service, Technical Support, Missouri-Elsevier

Key items from this position:

• Experience building new support processes
• Demonstrated ability to translate customer needs into business and product requirements·
• Works with customers and internal teams to resolve issues
• Drive operational improvement
• Knowledge and experience working with decision support systems, call tracking systems, customer relationship management systems, service metrics and client self service solutions is highly desirable.

-alt-lib



Associate Manager Customer Service, Technical Support (follow link to get to "apply online" button.)
[EXCERPT FOLLOWS]

Associate Manager Customer Service, Technical Support-NHP0000S Elsevier : NA-United States-Missouri  Description   The Technical Support Manager is responsible for managing the day-to-day operations of a technical support team that delivers tier II technical support for customers. The Manager will have experience building and growing a technical support organization including hiring, training of new employees and implementing new support processes, managing customer interaction and productivity, resulting in a high level of customer satisfaction and customer retention. Qualifications   Communication Requires good communications skills and the ability to maintain positive and cooperative working relations with a broad range of audiences in both a written and oral form.         Demonstrated ability to translate customer needs into business and product requirements· Establish consistency of product information delivered to customers through Internet, phone, e-mail, or face-to-face contact. Responsible for facilitating the content perspective, in collaboration with other internal teams. Manage tone and manner of customer and team interaction.   Customer Experience Leadership Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction Develops plans and objectives and participates in cross-functional projects to improve operational performance for the organization Ensure that our customer support team is laser focused on hitting and exceeding important metrics related to client satisfaction.  Take your obsession with metrics and constantly work to improve: Overall client satisfaction Time to resolve issues Average call length Abandon rate Tickets/calls in queue Technical Support Take ownership of anything and everything relating to technical client support - "the buck stops with me" Develops operational objectives and work plans to drive team performance and deliver on critical performance measures.   Results Orientation The ability to demonstrate a clear understanding of all the factors affecting improvement of results within the organization. Analyzes all options and initiates actions to optimize resources for the achievement of improved results. Team Leadership and Development Manages team including performance management and coaching Works with management to develop and implement strategic plans, initiatives, and direction Works with customers and internal teams to resolve issues Develops individual goals and objectives for direct reports. Handles moderately complex projects Acts independently with broad latitude for decision-making Drive operational improvement Increase efficiencies and service improvements with automation Able to manage others through rapid and constant change while collaborating with other teams to ensure strong service experience for our customers. Able to allocate resources and adjust priorities to maximize team performance. Process Management Responsible for reducing customer defects primarily by thoroughly understanding the types of customer inquiries and contacts to Technical Support and work to determine root causes and identify drivers and communicate opportunities and initiatives to address these root causes.  Ability to act quickly, to take ownership of the solution, and to dive deep to get the improvement in place. Knowledge and experience working with decision support systems, call tracking systems, customer relationship management systems, service metrics and client self service solutions is highly desirable. Drive improvement beyond the customer support team, specifically product strategy which can help to compliment and improve our support metrics. .... Unposting Date  Ongoing