alt-lib Suggests: Business Analyst - Financial Job - King of Prussia PA, 19406

This very interesting position would be appropriate for candidates with Systems Librarian experience: King of Prussia Business Analyst - Financial Job - PA, 19406

alt-lib Suggests: Product Manager, Web of Knowledge Job - Philadelphia PA, 19019

Also very similar to a previous job post, from a month or so ago, that I posted in entirety on this site.

A librarian would be able to contribute so much, to this position:
Philadelphia Product Manager, Web of Knowledge Job - PA, 19019 

alt-lib Suggests: Product Manager, Web Services & Usage Job - PhiladelphiaPA, 19019

Very likely a repeat of similar job post from about a month ago, already posted to this blog.

As I said on the prior post, it would be a shame if a librarian does not get this position.

Philadelphia Product Manager, Web Services & Usage Job - PA, 19019 

alt-lib Suggests: VP, New Markets, Life Sciences Job -Philadelphia PA, 19019

Philadelphia VP, New Markets, Life Sciences Job - PA, 19019 

alt-lib Suggests: Senior Information Architect Job - Newtown Township PA

Newtown Township Senior Information Architect Job - PA 

alt-lib Suggests: One Source Workflow Manager Product Support Representative Job - Hoboken NJ, 07030

One Source Workflow Manager Product Support Representative Job - NJ, 07030 

alt-lib Suggests: Product Specialist Job -Hoboken NJ, 07030

Hoboken Product Specialist* Job - NJ, 07030

(I have no idea what the asterisk indicates.)

alt-lib Suggests: Bibliometric & Scientometric Specialist Job - Philadelphia, PA, 19019

Philadelphia Bibliometric & Scientometric Specialist Job - PA, 19019 

alt-lib Suggests: Lumina Foundation - Organizational Performance Officer, Indianapolis, IN

Lumina Foundation - Organizational Performance Officer (Indianapolis, IN)

alt-lib Suggests: Strategic Marketing Manager, Practice of Science Job - Philadelphia PA, 19019

Philadelphia Strategic Marketing Manager, Practice of Science Job - PA, 19019 

alt lib Suggests: Associate Director Of Social Media Strategy & Operations- Atlanta, GA

Do you see yourself as able to "lead the Social Media strategy and operational team members that will be responsible for researching, defining, building and sustaining corporate social media initiatives for customer care, self-service and customer lifecycle activities pertaining to [the company's] digital consumer experience?" If so, look at this post! - alt-lib

AT&T Associate Director Of Social Media Strategy & Operations

alt-lib Suggests: Sr It Client Consultant (Texas, but telecommuting possible!)

If you have experience in the following: "troubleshooting, consulting and supporting business requirement issues," and also have experience with large databases (Oracle esp) running financial applications, consider the following post. - alt-lib

 Sr It Client Consultant job in Texas or telecommute from other location!

alt-lib Suggests: Sr. Quality, Methods & Procedures- Process Mgr IT Engineering Technology, Seattle, WA

This position is a Process Manager, responsible for Quality, Methods and Procedures. Specifically, it has a training and content slant. Good Stuff! Recent grads; don't be put off by "M&P". It means "methods and procedures." Now, you know! :-) - alt-lib

Sr. Quality, Methods & Procedures, Process Mgr Seattle, WA

alt-lib Suggests: Business Systems Analyst Job -Wilmington DE, 19801

Wilmington Business Systems Analyst Job - DE, 19801

alt-lib Suggests:Associate Manager Customer Service, Technical Support, Missouri-Elsevier

Key items from this position:

• Experience building new support processes
• Demonstrated ability to translate customer needs into business and product requirements·
• Works with customers and internal teams to resolve issues
• Drive operational improvement
• Knowledge and experience working with decision support systems, call tracking systems, customer relationship management systems, service metrics and client self service solutions is highly desirable.

-alt-lib



Associate Manager Customer Service, Technical Support (follow link to get to "apply online" button.)
[EXCERPT FOLLOWS]

Associate Manager Customer Service, Technical Support-NHP0000S Elsevier : NA-United States-Missouri  Description   The Technical Support Manager is responsible for managing the day-to-day operations of a technical support team that delivers tier II technical support for customers. The Manager will have experience building and growing a technical support organization including hiring, training of new employees and implementing new support processes, managing customer interaction and productivity, resulting in a high level of customer satisfaction and customer retention. Qualifications   Communication Requires good communications skills and the ability to maintain positive and cooperative working relations with a broad range of audiences in both a written and oral form.         Demonstrated ability to translate customer needs into business and product requirements· Establish consistency of product information delivered to customers through Internet, phone, e-mail, or face-to-face contact. Responsible for facilitating the content perspective, in collaboration with other internal teams. Manage tone and manner of customer and team interaction.   Customer Experience Leadership Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction Develops plans and objectives and participates in cross-functional projects to improve operational performance for the organization Ensure that our customer support team is laser focused on hitting and exceeding important metrics related to client satisfaction.  Take your obsession with metrics and constantly work to improve: Overall client satisfaction Time to resolve issues Average call length Abandon rate Tickets/calls in queue Technical Support Take ownership of anything and everything relating to technical client support - "the buck stops with me" Develops operational objectives and work plans to drive team performance and deliver on critical performance measures.   Results Orientation The ability to demonstrate a clear understanding of all the factors affecting improvement of results within the organization. Analyzes all options and initiates actions to optimize resources for the achievement of improved results. Team Leadership and Development Manages team including performance management and coaching Works with management to develop and implement strategic plans, initiatives, and direction Works with customers and internal teams to resolve issues Develops individual goals and objectives for direct reports. Handles moderately complex projects Acts independently with broad latitude for decision-making Drive operational improvement Increase efficiencies and service improvements with automation Able to manage others through rapid and constant change while collaborating with other teams to ensure strong service experience for our customers. Able to allocate resources and adjust priorities to maximize team performance. Process Management Responsible for reducing customer defects primarily by thoroughly understanding the types of customer inquiries and contacts to Technical Support and work to determine root causes and identify drivers and communicate opportunities and initiatives to address these root causes.  Ability to act quickly, to take ownership of the solution, and to dive deep to get the improvement in place. Knowledge and experience working with decision support systems, call tracking systems, customer relationship management systems, service metrics and client self service solutions is highly desirable. Drive improvement beyond the customer support team, specifically product strategy which can help to compliment and improve our support metrics. .... Unposting Date  Ongoing

alt-lib Suggests: Manager, Decision Support Job - Philadelphia PA, 19019- Thomson Reuters

The finance-related skillset required in this position is very specialized; but here's the basic overlap with a Librarian's skills:
- Strong project management experience.
- Ability to think and act strategically
- Strong verbal and written presentation skills (Do you realize you have an extraordinary ability to present information?) - alt-lib
- Strong organizational skills and the ability to manage multiple projects with competing demands for resources.
- Ability to interface effectively with all levels of the organization.
__________________________________________________________
Philadelphia Manager, Decision Support Job - PA, 19019

[EXCERPTS FOLLOW]

Manager, Decision Support Job

Apply now »

Date: Jan 14, 2012

Location: Philadelphia, PA, US

Title: Manager, Decision Support
ID: ACC00004852

Description

Manager, Decision Support

This Manager level role in Decision Support is to perform analysis and validation of business and financial data reported across the TR IP&Science organization. This role monitors and reports on key performance metrics across the business. The role will help support recommendations to senior financial management on tactical issues as well as providing counsel and support to business units and department operations. The Manager, Decision Support is expected to provide project management expertise to design and implement key business initiatives.

- Validates that business decisions make good business sense and conducts the appropriate level of financial analysis.
- Gathers, prepares and analyzes financial data and metrics and provides recommendations and suggests alternative actions.
- Works closely with Strategy, Business Development, and Business teams to ensure consistency and commonality across the Finance function
- Applies knowledge of external economic, market, and business trends to ensure optimization of financial opportunities and outcomes.
- Challenges strategic concepts and validates the financial business cases for capital, growth, and project investments
- Participates in Business Process Improvement initiatives.
....

Qualifications- Four year Bachelors Degree in Finance or Accounting required.
- MBA or MBA in process plus 5-7 years progressive development and experience in applicable business roles required.
- Strong experience in financial analysis, financial modeling, planning, forecasting and management reporting.
- Strong project management experience.
- Ability to think and act strategically.
- Ability to synthesize and present complex data; Expert power user in Excel and PowerPoint
- Strong verbal and written presentation skills.
- Strong organizational skills and the ability to manage multiple projects with competing demands for resources.
- Ability to interface effectively with all levels of the organization.
- Experience using SAP, Business Objects, Cognos systems is a plus.
....

Job: Accounting and Finance
Primary Location: US-PA-Philadelphia
Organization: Prof IP & Science Finance
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: Yes, 10% of the time

alt-lib Suggests: Product Manager -Reed Elsevier, Massachusetts

Any librarian (like me) who had a course in "Systems Analysis" (aka, Project Management) during library school, would excel in this position. -alt-lib
_________________________________________
Original Job Post: Product Manager: .
[EXCERPTS FOLLOW]

Job Description
Product Manager-BUY00009
Reed Business Information : NA-United States-Massachusetts
Description
Are you a strong product manager with a passion for technology? Do you love delivering superior web-based solutions and experiences? ...
BuyerZone is the leader in online business-to-business lead generation and we are looking for a Senior Product Manager to join our team. As a critical member of the team, you will be responsible for all aspects of BuyerZone's core lead generation products. You will work closely with business and technology leaders to define the product strategy and roadmap that can help BuyerZone continue to achieve success against our vision. This role is suited for someone with the ability to solve problems, influence and motivate others, and perseverance to handle challenging business situations at all levels of management.

Responsibilities:
This position is responsible for managing the product life cycle of BuyerZone's core lead generation platform
Build and maintain prioritized feature lists from partners, customers, internal findings, existing product analysis, and industry trends
Develop product management documentation, including, product concept proposals, business cases, formal product requirement specification for each release, launch plans, and product collateral
Participate in formal product development processes by working with product development team to provide guidance
You will be responsible for managing one project manager
Qualifications
Required Experience:
5-8 years of Product management experience with e-commerce solutions
Knowledge of analytics and/or recommendations solutions
Proven track record of effective decision-making and communication skills; ability to clearly articulate complex technical and business issues to a wide variety of audiences
Experience building solutions with user interfaces and reporting tools
Strong project coordination and organizational skills, with an ability to collaborate with and lead cross-functional teams
Bachelors of Science degree in Computer Science or equivalent. (Graduate degree preferred)
Unposting Date Ongoing